REFUND & SUBSCRIPTION POLICY

Effective Date: April 13, 2026

Last Updated: April 13, 2026

This Refund & Subscription Policy (“Policy”) governs all subscription billing, cancellations, downgrades, upgrades, trial periods, and refund eligibility for services provided by Summit Systems, LLC dba Summit Systems (“Summit Systems,” “Company,” “we,” “our,” or “us”). By subscribing to the Services, you agree to the terms of this Policy.

SUBSCRIPTION PLANS

Summit Systems offers three subscription tiers on a monthly recurring basis. The Starter Plan is $99.00 per month and includes 275 orders per billing cycle with additional orders billed at $0.50 per order. The Growth Plan is $149.00 per month and includes 550 orders per billing cycle with additional orders billed at $0.40 per order. The Premium Plan is $199.00 per month and includes 1,000 orders per billing cycle with additional orders billed at $0.30 per order. Orders are counted as distinct transactions created within the platform during a billing cycle. SMS messages sent in connection with an order do not count toward the order limit.

BILLING CYCLES

Subscription fees are billed on a recurring monthly basis beginning on the date the Client completes the subscription checkout process (“Billing Start Date”). Each billing cycle runs for thirty (30) days from the Billing Start Date and resets on each renewal date. Subscription fees are charged automatically at the start of each billing cycle using the payment method on file. Overage charges, if applicable, are calculated and billed automatically by Stripe at the end of each billing cycle based on metered usage reported by Summit Systems. Summit Systems does not issue invoices in advance of billing. Clients may view invoice history and manage payment methods through the Stripe customer portal accessible from the billing page.

FREE TRIALS

Summit Systems may offer free trial periods at its sole discretion. Trial periods are granted on a per-account basis and are non-transferable. During a free trial, the Client has full access to the Services without charge for the duration of the trial period. At the end of the trial period, the subscription automatically converts to a paid subscription and the Client’s payment method on file will be charged the applicable plan rate. Clients who do not wish to continue after the trial must cancel before the trial period ends to avoid being charged. Trial periods are not renewable and may not be extended except at the sole discretion of Summit Systems.

UPGRADES

Clients may upgrade their subscription plan at any time through the billing portal. Plan upgrades take effect immediately upon confirmation. The billing cycle resets to the upgrade date and the Client is charged the new plan rate starting that day. Any overage charges accrued under the previous plan prior to the upgrade date are forgiven and will not be billed. Upgrades cannot be reversed retroactively. Once an upgrade is processed, the new plan rate applies immediately.

DOWNGRADES

Clients may request a plan downgrade at any time through the billing portal. Downgrade requests are scheduled to take effect at the end of the current billing cycle. The Client retains full access to their current plan features and order limits until the billing period ends. On the downgrade effective date, the subscription transitions to the lower plan and a new billing cycle begins at the lower plan rate. Overage charges accrued under the original plan during the final billing cycle prior to downgrade are billed normally at the end of that cycle. Summit Systems does not issue partial refunds or credits for the difference in plan pricing when a downgrade is requested mid-cycle. If a Client upgrades their plan after scheduling a downgrade, the scheduled downgrade is automatically cancelled and the upgrade takes effect immediately.

CANCELLATION

Clients may cancel their subscription at any time through the billing portal located at the billing page of the Summit Systems dashboard. To cancel, the Client must navigate to the billing page, click “Cancel Plan,” and confirm the cancellation through the confirmation prompt. Cancellations take effect at the end of the current billing period. The Client retains full access to all platform features until the billing period ends. Upon expiration of the billing period following cancellation, the Client’s account will be deactivated and access to the platform will be suspended. Summit Systems does not prorate or refund subscription fees for any unused portion of a billing cycle following cancellation. Any overage charges accrued during the final billing cycle will be calculated and billed automatically by Stripe at the end of that billing period, regardless of cancellation status. Cancellation of the Summit Systems subscription does not automatically cancel any associated Stripe account, Twilio account, or other third-party service accounts maintained independently by the Client.

REACTIVATION

Clients who cancel may reactivate their account at any time by returning to the billing portal and selecting “Keep My Plan” before the billing period ends, or by completing a new subscription through the onboarding flow after deactivation. If a Client reactivates before the billing period ends, the cancellation is reversed and the subscription continues on its existing billing cycle. If a Client reactivates after deactivation, a new billing cycle begins on the reactivation date and the Client is treated as a new subscriber. Summit Systems does not guarantee that historical order data, SMS logs, or account configurations will be retained indefinitely following deactivation. Data retention following cancellation is subject to the terms of the Privacy Policy.

REFUNDS

All subscription fees are non-refundable once processed except as required by applicable law. Summit Systems does not issue refunds for unused time within a billing cycle, periods during which the Client did not actively use the Services, downgrade requests made mid-cycle, cancellations made after the billing date, free trial conversions where the Client failed to cancel before the trial ended, or overage charges resulting from order volume exceeding the plan limit. In the event of a billing error caused directly by Summit Systems, the Client must contact support@getsummitsystems.com within thirty (30) days of the charge. Summit Systems will investigate and, if a billing error is confirmed, issue a credit or refund at its sole discretion.

PAYMENT METHOD REQUIREMENTS

Clients must maintain a valid payment method on file at all times during an active subscription. If a payment fails, Summit Systems and Stripe may attempt to retry the charge automatically. If payment cannot be collected after retry attempts, Summit Systems reserves the right to suspend or terminate access to the Services. Clients are responsible for keeping their payment method current. Expired or invalid payment methods that result in failed charges do not entitle the Client to continued access to the Services.

DISPUTES AND CHARGEBACKS

Clients who believe they have been charged in error should contact Summit Systems at support@getsummitsystems.com before initiating a chargeback with their financial institution. Initiating a chargeback without first contacting Summit Systems may result in immediate suspension of the Client’s account pending resolution. Summit Systems reserves the right to terminate accounts with a history of fraudulent chargebacks or payment disputes.

CHANGES TO PRICING

Summit Systems reserves the right to modify subscription pricing at any time. Clients will be notified of any pricing changes at least thirty (30) days in advance via email to the address on file. Continued use of the Services following the effective date of a pricing change constitutes acceptance of the new pricing.

GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of the State of Nevada without regard to conflict of law principles.

CONTACT

For billing questions, cancellation assistance, or refund inquiries contact Summit Systems, LLC at support@getsummitsystems.com or by phone at (775) 895-7373.