SUMMIT SYSTEMS

PHONE ORDER PAYMENT PROCESS

This process must be followed for all phone orders without exception.

PURPOSE

We require payment for phone orders to:

• Prevent no-shows

• Prevent fake or prank orders

• Avoid declined cards at pickup

• Protect kitchen time and food costs

• Ensure every order is paid before preparation

STEP-BY-STEP PROCESS

    1.    Take the customer’s order as normal.

    2.    Collect the customer’s phone number.

    3.    Enter the order details into the Summit Systems form.

    4.    Inform the customer that a secure payment link has been sent.

    5.    Wait for the “PAID” confirmation message.

    6.    Only after confirmation is received, begin preparing the order.

Do not prepare the order until payment confirmation is received.

No exceptions.

WHAT TO SAY ON THE PHONE

After taking the order:

“I’ll send you a secure payment link by text. Once you complete payment, we’ll start preparing your order right away.”

If the customer asks why:

“We require payment for phone orders to prevent no-shows. It only takes a few seconds and you can use Apple Pay or card.”

If the customer hesitates:

“It’s a secure Stripe checkout link.”

IMPORTANT RULES

• Never prepare an order before payment confirmation.

• If payment is not completed, the order is not prepared.

• If the customer did not receive the link, verify the phone number and resend.

• Do not bypass the system, even for repeat customers.

Consistency is critical. If the process is not followed every time, the protection fails.

HOW PAYMENT IS CONFIRMED

Payment is confirmed only when a “PAID” confirmation message is received.

If the confirmation message is not received, the order is not paid.

Do not rely on verbal confirmation from the customer.

Only the payment confirmation message authorizes preparation.