SUMMIT SYSTEMS

OWNER ENFORCEMENT GUIDE

This system only works if it is enforced 100% of the time.

If staff occasionally bypass the process, the protection fails and unpaid orders will continue.

WHY ENFORCEMENT MATTERS

Summit Systems eliminates unpaid phone orders only when:

• Payment is required before preparation

• Staff follow the process every time

• No exceptions are made

If even one employee decides to “just cook it anyway,” the system loses its value.

Inconsistency creates risk.

OWNER RESPONSIBILITIES

As the business owner or manager, you must:

• Clearly communicate that payment is required for all phone orders

• Train all current staff on the process

• Train all new hires during onboarding

• Correct employees who bypass the system

HOW TO INTRODUCE THE POLICY TO STAFF

Tell your team:

“We no longer prepare phone orders without payment confirmation. This protects the business and protects your time.”

Make it clear this is a company policy, not an optional tool.

HOW TO HANDLE PUSHBACK

If a customer refuses to pay in advance:

“We can take your order in person when you arrive.”

Do not argue. Do not bend the rule.

Customers adjust quickly when policies are consistent.

FINAL RULE

The kitchen does not start until the payment confirmation message is received.

No confirmation = no cooking.